Click here to order Repeat Prescriptions by email or to register for our new secure online system (see change notice below)
If you are taking medication on a repeat basis please order in plenty of time and allow us two working days from the time we receive your order until you pick the prescription. They can be ordered in the following ways.
Online – follow the link above to register for our online services.
By Post – The right hand side of your last prescription gives details of your current drugs. Tick the items you require and post the slip to us. If you enclose a stamped address envelope we will post your new prescription back to you. Otherwise, you may collect it two working days after receipt of the request.
In Person – Leave your request in the boxes provided. Use either the right-hand side of your last prescription, or the request slips beside the box. Our receptionists will be pleased to help you if you have any problems.
By Telephone – The prescription request lines are open 24 hours a day. Please leave the following information on our answer machine: Your Name, Address, Date of Birth, Contact Telephone Number, Items You Require and also where you will pick the Prescription up from e.g. Surgery or Specify Chemist.
- Bridge of Don: Telephone 01224 551400
- Udny: Telephone 01651 842559
Via your Local Pharmacy – Some local pharmacies provide an ordering and collection service. Further details are available from the pharmacy of your choice.
By e-mail – For Bridge of Don (+Balmedie Village only) patients please email all the necessary information to: email@example.com
For Udny Patients please email all necessary information to: firstname.lastname@example.org
PLEASE NOTE: ONLY PRESCRIPTION REQUESTS WILL BE DEALT WITH BY E-MAIL. FOR ALL OTHER ENQUIRIES – PLEASE CONTACT THE SURGERY BY TELEPHONING 01224 551420
PLEASE NOTE THAT THE EMAIL ORDERING SYSTEM WILL BE CHANGING TO A NEW, SECURE ONLINE ORDERING PORTAL WHICH WILL REQUIRE USERS TO REGISTER FOR THEIR OWN USERNAME AND PASSWORD. YOU CAN DO THIS NOW BY CLICKING ON THE "ONLINE SERVICES" TAB ABOVE AND FILLING IN THE PRE-REGISTRATION FORM. YOU SHOULD THEN TAKE THE COMPLETED FORM TO YOUR NEAREST SURGERY (EITHER UDNY OR BRIDGE OF DON) WITH THE REQUESTED IDENTIFICATION. THIS NEW SYSTEM WILL ALLOW YOU TO SIMPLY TICK THE NAME OF THE DRUG YOU REQUIRE, AND STILL HAVE SPACE TO ADD COMMENTS OR ASK FOR SOMETHING THAT YOU MAY HAVE HAD IN THE PAST THAT NO LONGER SHOWS ON YOUR REPEAT MEDICATION LIST.
THE EXISTING EMAIL SYSTEM WILL CONTINUE TO BE AVAILABLE MEANTIME BUT WILL BE SWITCHED OFF ON SEPTEMBER 30th. SO PLEASE DON'T DELAY, REGISTER NOW!
***EXTENSION TO EMAIL SYSTEM OPERATION PERIOD*** ***EXTENSION TO EMAIL SYSTEM OPERATION PERIOD***
SOME PATIENTS CURRENTLY USING EMAIL TO REQUEST THEIR REPEAT PRESCRIPTIONS HAVE NOT YET REGISTERED FOR THE NEW ONLINE PORTAL, WHILE OTHERS ARE REPORTING SOME DIFFICULTIES IN GETTING THEIR ACCOUNTS SET UP. UNTIL THIS IS RESOLVED, THE EMAIL SYSTEM WILL CONTINUE TO OPERATE. PLEASE CONTINUE TO REGISTER FOR THE NEW PORTAL - IN THE VAST MAJORITY OF CASES THERE HAVE BEEN NO PROBLEMS, BUT WE WILL MAKE SURE THAT EVERYONE WHO WISHES TO USE THE SYSTEM IS ABLE TO DO SO.