eConsult Online Triage System
Our new eConsult system is designed to allow patients greater flexibility in contacting their GP practice, and to improve the ways in which clinicians in GP practices deal with patient issues.
This new system allows patients to submit an eConsult to their GP practice 24/7, and you will get a reply either by email or telephone within 2 working days, but most likely on the day you submit the eConsult. After this initial contact, if you need to be seen in person or collect a prescription or sample kit, the clinician will facilitate this. Please remember to check your junk email box if you haven't had a reply within the 2 working days, as sometime our replies end up there.
By filling in the eConsult, you are answering some questions for the clinician before they have contacted you, which saves both patient and clinical time, allowing us to help you resolve your issue sooner. To use this service you need to be registered with us as a patient.
You can use eConsult to get in contact with us about a clinical or an administrative issues (such as requesting a sick note). Please note that eConsult should not be used to order prescriptions, you can use vision online (see above information) or telephone 01224 551 400 for the dedicated prescription line.
This video demonstrates how eConsult works:
Please follow this link for some frequently asked questions relating to eConsult: https://econsult.net/econsult-faqs
To use eConsult effectively, you should try to choose the condition closest to the one which you think you may be suffering from, the 'General advice' section should only be picked if you don't know what the problem is, or if you cannot find an appropriate condition on the list of choices.
You can also upload photos for the clinician to view as part of their triage process. You can only upload photos when you have picked certain conditions e.g. skin conditions, breast problems, cold/flu and eye conditions. Please see the video below, which demonstrates how to upload photos to eConsult.
If you have already registered for the vision online prescription service, please click here
To register for this service please follow these instructions:
1. Download and complete this online registration form below.
2. Return it to the practice via post, drop it in the black post box on the wall outside our front door or email the completed form to firstname.lastname@example.org
3. In about 7-10 working days please check your emails. You should have received an email inviting you to create an account with vision online. If you do not yet have an email then please wait for a few more days and check again, or look in your junk inbox, just in case.
On line registration form