Practice Management

Ian McNeil


Ian is our Practice/Business Manager and is responsible for the administration and daily running of this busy practice. He is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. He supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. He is responsible for the management of our staff including our secretarial and administration team, and is happy to hear any comments or suggestions about the services provided at Scotstown.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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