Patients are seen by appointment only. The first port of call to speak to someone who can help you is to telephone 0345 189 7070, press option 2 and speak to the receptionist. Once the receptionist has listened to your query, they may direct you to another person or service, either within or outwith the practice. Our receptionists are trained to help you in the most appropriate manner, which may not necessarily be a GP call back. Please see the link below for more information on how people and services who are not a GP can help you: https://www.know-who-to-turn-to.com/ 

If another person or service is not best placed to help you with your query then you will be asked if it is an urgent matter for today, or something more routine.  If it is an urgent matter for that day, and if there is capacity with the clinicians, then you will be put on a call list for that day (either morning or afternoon depening on when you telephone). You will recieve a call back either that morning or afternoon (8am-1pm or 1pm-6pm respectively), and if the clinician feels like you need to be seen face to face, they will arrange that appointment. If the clinicians are at capacity for the morning, then you will be asked to telephone back at 1.30pm when the phone lines re-open for the afternoon. If the clinicians are at capacity for the afternoon, then you will be asked to telephone back at 8am the following morning. Please note that the restrictions on practice capacity have been calculated to be able to provide a service which is suitable and safe for both clinicians and patients. The telephonists are not able to add on a message or telephone request for another session, which is why you must telephone back at the next appropriate time. 

If you wish to speak to a particular GP, you will be asked by reception to telephone back on a day that they are available. You should ask to be put on the telephone list for your preferred GP, when you telephone back on the day they are in practice and available. Please note that the telephonists are not able to add on a message or telephone request for another session for a particular GP, which is why you must telephone back at the next appropriate time. 

If the matter you are telephoning for is more routine, and you are not able to attend another health professional e.g. self referred physiotherapy or a community pharmacist, then some telephone slots with clincians are able to be booked in advance. These are usually with Dr Shand (on Wednesday or Thursday evenings (between 7-9pm), or Physician Associate Corey Tocher (on Wednesdays, Thursdays and Fridays am or pm). You will recieve a call back either in the morning, afternoon or evening, and if the clinician feels like you need to be seen face to face, they will arrange that appointment. Please note these pre-bookable telephone appointments are usually a week or two in advance. You may be advised to speak to another health professional in the meantime, for more information please see:  https://www.know-who-to-turn-to.com/ 

In addition please note that:

• An adult should accompany children under the age of 14
• If you are unable to keep an appointment, please let us know as soon as possible so that the appointment can be reallocated
• Repeatedly missing appointments may mean that you will be asked to leave the practice list
• Appointment schedules are liable to change at short notice depending on clinician availability

Blood tests that are requested by the hospital (known as secondary care bloods) are not carried out at Scotstown Medical Practice. These are done at hubs throughout Aberdeen City and Shire, please telephone 01224 555 177 to book the best time and place for you to get your hospital bloods taken. 

Blood tests that are requested by the GP Practice (known as primary care bloods) are carried out at Scotstown Medical Practice, Udny Surgery or CTAC hubs (different from the secondary care hubs). To book these you can phone out usual telephone number 0345 189 7070 to book at Scotstown or Udny, or to book directly with the CTAC hub (at several choices of locations and times) please telephone 01224 550 200.

Please see below for more information about how the CTAC hubs work. 

CTAC Primary Care Information

You can now attend video consultations from your home or wherever is convenient by clicking on the start call button below using a device that makes video calls (like a smartphone).  Please note that you will need to be given an appointment by a doctor as usual following triage to use the video consultation service.  These appointments cannot be pre-booked by patients.

If you already have an appointment for a video consultation please click the button to begin.

Good diagnostic and treatment facilities are available at the surgery and if you are able to get there, we can treat you more effectively. In general, home visits are only intended for those who are too ill to come in. If you do not have a car, you should try to arrange a lift from a relative or friend or take a bus or taxi. Very few, if any, illnesses are made worse by a short journey.

If a visit is medically necessary, we will be pleased to arrange this. Please contact the surgery and give the receptionist all the necessary details so that the Urgent Care Team can assess the urgency of the call and allocate resources appropriately.

Please try to ring before 10:00 to request a house call. The visiting doctor may not always be the one you usually see.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Scotstown Medical Group is committed to the development of General Practice and has an active interest in assisting medical and nursing education. As a result we are involved in the teaching of postgraduate doctors who wish to become general practitioners, undergraduate medical students and student nurses. For the foreseeable future we will have both GPSTR3 and GPSTR1 level trainees, all of whom are qualified doctors.

We may on occasion use video-recording equipment in consultation as part of the teaching process. Patients' consent for this will always be requested beforehand. It is hoped that all patients will assist with these educational initiatives but if you wish to see the doctor alone please do not hesitate to ask for the student to leave or the video camera to be switched off.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). 

We will be launching a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.