Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions, admin questions or online video consultations. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.  

You can visit our Engage Conult site to download the app ahead of the launch: Engage Consult services for Scotstown Medical Group - Engage Consult

Please see the link below for guidance on how to register yourself for Engage Consult ahead of our launch: 

Engage Consult Patient Registration Guide

Please note the practice will be CLOSED on Monday 23rd September 2024 for the public holiday. From 8am on Tuesday 24th September, you can telephone us on 0345 189 7070 for advice from the clinical team or to speak to reception for help with administrative queries.

For all prescription requests, including urgent, please telephone 01224 551 400 and leave a message with your request. If you request is urgent please state this clearly on your message, and remember to leave a telephone contact number in case we need to contact you. If you try to leave a prescription request but the telephone line is full, and it is not an urgent request, then please wait until after we have reopened again on Tuesday to try again to telephone the prescription line. We will have staff working throughout the day to clear the telephone line.

Whilst we are closed, if you need an urgent supply of a prescription, please use this self-help guide for accessing medicines; 

Self Help Guide For Accessing Medicines

If you need urgent clinical advice when we are closed, you can telephone NHS 24 on 111, or if you need prescription advice, use the self-help guide above, or telephone your local pharmacy.

Please see the link below for information on the reduction of opening hours at our Udny practice:

Reduction in Opening Hours Notice July 2024

Due to the increasing pressure from several challenges, including staff shortages, dispensing practice requirements, patient safety and ongoing sustainability concerns, we regretfully have had to make the decision to reduce our opening hours.

GP and dispensing provisions have already previously been reduced at the branch with no significant impacts.

As a result of that reduction, the surgery and dispensary opening hours in Udny Station Surgery will be restricted to the days that a GP is available in the practice, which is currently a Tuesday and a Thursday only. The surgery will be closed out-with these days and patients will still have full-access to medical services through Scotstown Medical Practice in Bridge of Don, including medical advice and prescribing services as per below.

If you need medical attention out-with the hours of 08:30 – 14:30, Tuesday and Thursday, you can telephone 0345 189 7070 to speak to a receptionist at Scotstown Medical Practice, or dial 111 after surgery hours.

This will come into effect from Monday 26 August 2024.

The revised opening hours for attending appointments and the collection of prescriptions and dispensed medication shall be:

Tuesday 08:30 - 14:30

Thursday 08:30 - 14:30

Urgent medical advice can be obtained by contacting NHS24 on 111.

If you need prescription advice, you can telephone 0345 189 7070 to speak to a receptionist at Scotstown, or telephone your local pharmacy.

The prescription request mailbox for Udny Station surgery is 01224 551435. Please leave the following information on our answer machine:

· your name, address, date of birth, telephone number

· the name of the medication you require

· where you would like to collect the prescription from e.g. your nominated pharmacy.

Therefore, with effect from Monday 26 August 2024 there will be a Doctor consulting at Udny Station on Tuesday and Thursday mornings only. In addition, the practice will from then on only be open to patients from 8.30am until 2.30pm on a Tuesday and a Thursday for the collection of prescriptions.

There are several pharmacies in the local area that provide dispensing services for local collection, and some also offer a home delivery service which you can nominate your prescriptions to be sent to and they will deliver Monday through to Friday, which we are in-equipped to provide. We shall of course continue to provide a prescribing service to ensure that patients have access to medication both acute and repeat as mentioned.

It is disappointing that we have been forced into this position, but we will do our very best to support our patients during this transitional period despite this reduction in our available resources.

Please see below link regarding the Grampian LMC  (Local Medical Committee) statement on GP workload from 18/07/2024: 

GP Workload

Brain Health Service Officially Opens!

An innovative new brain health service has been officially opened in Aberdeen today by Maree Todd, MSP, Minister for Social Care, Mental Wellbeing and Sport.

This is the first example in the UK of a brain health service that offers a drop-in, self-referral system. 

The service will be based in the Alzheimer Scotland Brain Health and Dementia Resource Centre on King Street in Aberdeen and will provide people who are worried about their brain health with support and an initial assessment. The service team can then provide a personal brain health plan to support people to take steps to improve their brain health. 

The service is for anyone, regardless of age, who might have concerns about their brain health and can drop-in to the Brain Health and Dementia Resource Centre on King Street, Aberdeen. 

Open 9am - 5pm Monday to Friday
13-19 King Street
Aberdeen
AB24 5AA

Further information is available here: 
https://www.nhsgrampian.org/news/2023/december/ministerial-opening-of-innovative-new-brain-health-service/

https://www.alzscot.org/living-with-dementia/getting-support/find-support-near-you/aberdeen-dementia-resource-centre