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Brain Health Service Officially Opens!

An innovative new brain health service has been officially opened in Aberdeen today by Maree Todd, MSP, Minister for Social Care, Mental Wellbeing and Sport.

This is the first example in the UK of a brain health service that offers a drop-in, self-referral system. 

The service will be based in the Alzheimer Scotland Brain Health and Dementia Resource Centre on King Street in Aberdeen and will provide people who are worried about their brain health with support and an initial assessment. The service team can then provide a personal brain health plan to support people to take steps to improve their brain health. 

The service is for anyone, regardless of age, who might have concerns about their brain health and can drop-in to the Brain Health and Dementia Resource Centre on King Street, Aberdeen. 

Open 9am - 5pm Monday to Friday
13-19 King Street
Aberdeen
AB24 5AA

Further information is available here: 
https://www.nhsgrampian.org/news/2023/december/ministerial-opening-of-innovative-new-brain-health-service/

https://www.alzscot.org/living-with-dementia/getting-support/find-support-near-you/aberdeen-dementia-resource-centre

 

Christmas and New Year Public Holiday Closures


Please note the practice will be CLOSED on Monday 25th and Tuesday 26th December and on Monday 1st and Tuesday 2nd January 2024 for the public holiday. From 8am on Wednesday 27th December and Wednesday 3rd January, you can telephone us on 0345 189 7070 for advice from the clinical team or to speak to reception for help with administrative queries.
For all prescription requests, including urgent, please telephone 01224 551 400 and leave a message with your request. If you request is urgent please state this clearly on your message, and remember to leave a telephone contact number in case we need to contact you. If you try to leave a prescription request but the telephone line is full, and it is not an urgent request, then please wait until after we have reopened again on Tuesday to try again to telephone the prescription line. We will have staff working throughout the day to clear the telephone line.
Whilst we are closed, if you need an urgent supply of a prescription, please use this self-help guide for accessing medicines; 

Self Help Guide For Accessing Medicines


If you need urgent clinical advice when we are closed, you can telephone NHS 24 on 111, or if you need prescription advice, use the self-help guide above, or telephone your local pharmacy.

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New Phone System as of 11th July 2023


Our new phone system will be starting on 11th July 2023. It is still the same telephone number, 0345 189 7070. The phones will operate between 8 – 12.30 and 1.30 to 5.15, Monday to Friday.


The options for patient’s to select are slightly different:
1. Medical emergency or medical professional
2. Appointments (8 - 12.30 + 1.30 – 5.15)
3. Home visits (8 - 12.30 + 1.30 - 5.15)
4. Results + general enquiries (11 - 12.30 + 1.30 - 4)
5. Udny prescription + dispensary enquiries (open 8.30 - 2.30)


This phone system has no time limit, and will not cut patients off automatically, so if you are in the queue your call will be answered. If the queue for the line you have chosen is full, then the phone system will inform you that the line is too busy and you will be asked to call back later.


If you use a line incorrectly e.g. using the home visits line when it is not a home visit request, then you will be asked to redial and press the correct option. This is to help the telephonists answer the most urgent calls when needed.